Privacy Policy – Wendy Pet

Who we are

Wendy Pet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, submit an inquiry, request a quotation, or interact with our advertisements, including Facebook Lead Ads and other online forms.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out a contact form, inquiry form, quotation request, Facebook Lead Form, email inquiry, or other online communication.

The information we may collect includes:

Name
Company name
Country or region
Email address
Phone number
Product requirements
Purchase quantity
Application industry
Message or inquiry details
Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visit
Referring website
Cookies and similar tracking data

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Responding to your inquiries
Providing product quotations
Recommending suitable products or solutions
Communicating with you about your purchasing needs
Processing business requests and customer support
Improving our website, products, and services
Managing sales leads generated through Facebook, Google, or other advertising platforms
Sending relevant product or business information, where permitted by law
Preventing fraud, spam, or unauthorized activities
Complying with applicable legal and regulatory requirements

We do not sell your personal information.

3. Legal Basis for Processing Personal Data

If you are located in the European Economic Area, the United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data based on one or more of the following legal grounds:

Your consent: When you voluntarily submit your information through our website, Facebook Lead Ads, or other forms.
Legitimate interests: To respond to your business inquiries, provide quotations, improve our services, and conduct B2B marketing.
Contractual necessity: When processing is required to provide products, quotations, or services you request.
Legal obligation: When we are required to comply with applicable laws, regulations, or legal processes.

4. Facebook Lead Ads and Third-Party Advertising Forms

When you submit your information through Facebook Lead Ads, Meta Platforms may collect and process your data according to Meta’s own privacy policy. Once your information is submitted to us through Facebook Lead Ads, we process it according to this Privacy Policy.

We may use the information collected from Facebook Lead Ads to:

Contact you regarding your inquiry
Provide quotations or product information
Understand your purchasing requirements
Follow up on potential business cooperation

You may request that we delete or stop using your information at any time by contacting us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support advertising performance measurement.

Cookies may help us:

Understand how visitors use our website
Improve website functionality
Measure advertising campaign performance
Remember user preferences
Provide relevant marketing content

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

We may also use third-party analytics or advertising tools, such as:

Google Analytics
Google Ads
Meta Pixel / Facebook Pixel
Other marketing or analytics services

These third-party providers may collect information according to their own privacy policies.

We may share your personal information only when necessary and appropriate, including with:

Our internal sales and customer service teams
Authorized employees or business representatives
Website hosting providers
Email service providers
CRM or lead management service providers
Advertising and analytics service providers
Logistics, payment, or business service providers, if required for order processing
Legal authorities, if required by law

We require service providers to protect your information and use it only for the purposes for which it was provided.

We do not sell, rent, or trade your personal information to third parties.

7. International Data Transfers

As we serve customers worldwide, your personal information may be transferred to, stored, or processed in countries outside your country of residence.

When we transfer personal data internationally, we take reasonable measures to ensure that your information receives an appropriate level of protection in accordance with applicable data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Responding to your inquiry
Providing quotations and customer support
Maintaining business records
Complying with legal, tax, accounting, or regulatory obligations
Resolving disputes or enforcing agreements

If you request deletion of your personal information, we will delete or anonymize it unless we are required to retain it by law or for legitimate business purposes.

9. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal data, including:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to processing
The right to withdraw consent
The right to request data portability
The right to opt out of marketing communications
The right to lodge a complaint with a data protection authority

To exercise your rights, please contact us using the contact details provided below.

11. Marketing Communications

If you have submitted an inquiry or provided your contact information, we may contact you regarding products, quotations, services, or business cooperation related to your request.

You may opt out of receiving marketing communications from us at any time by contacting us or following the unsubscribe instructions provided in our emails, if applicable.

Even if you opt out of marketing communications, we may still send you non-marketing communications related to your inquiries, orders, quotations, or business transactions.

12. Children’s Privacy

Our website and services are intended for business users and individuals over the age of 18. We do not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

13. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Subject to applicable law, you may have the right to:

Know what categories of personal information we collect
Know the purposes for which we use personal information
Request access to your personal information
Request deletion of your personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information

We do not sell your personal information.

To exercise your California privacy rights, please contact us using the contact information below.

If you are located in the European Economic Area or the United Kingdom, you have certain rights under the General Data Protection Regulation and applicable UK data protection laws.

You may request to:

Access your personal data
Correct your personal data
Delete your personal data
Restrict or object to processing
Withdraw your consent
Receive a copy of your personal data
Lodge a complaint with your local data protection authority

We will respond to valid requests in accordance with applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functions.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Website: https://wendypet.com/
Company / Brand: Windy Pet
Email: wendy.trade.sz@outlook.com
Phone: +8613691952243
Address: Shenzhen Nanshan Liangliang Pet Products Store

By using our website, submitting an inquiry form, or providing your information through Facebook Lead Ads or other online forms, you acknowledge that you have read and understood this Privacy Policy.